Today we look back at our “Top Projects from 2021” and “Look Ahead to 2022”. 2021 was a challenging year for many, but we are thankful to have kept our focus and made progress in so many key areas of our business jointly with our customers’ help and input.
Top Projects from 2021
Below is a list of some of our top projects that we launched or introduced last year. If you want to learn more about any individual project, please let us know.
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Introduced MDR for Endpoints (EDR) – Launched our new managed detection and response (MDR) monitoring capabilities integrating endpoint detection and response (EDR) telemetry from Fortinet FortiEDR, SentinelOne Singularity Platform, Sophos Central, Deep Instinct, and VMware Carbon Black. We also introduced ‘Active Response’ for EDR platforms.
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Introduced MDR for SaaS Applications – Launched our new MDR monitoring capabilities supporting telemetry from both Microsoft 365 and Google Workspace SaaS applications.
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Introduced new Risk Management Services – Launched both new Penetration Testing Services and a new Managed Security Awareness service.
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Introduced CISO Advisory Services – Launched new fractional CISO offering with experienced CISO personnel. Whether you need a part-time CISO, an interim CISO, or a trusted CISO advisor, we can help.
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Created our dedicated Malware Research Team – Formed new dedicated threat research team to investigate newly discovered threats, test and implement preventative and/or detection methodologies, guide our cyber analyst team, and provide top level incident response support.
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Customer Advisory Board (CAB) – Launched our inaugural CAB with 15 of our highly engaged customers. This group continues to meet quarterly to provide product development roadmap guidance.
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Measuring customer satisfaction through NPS – Conducted our initial bi-annual Net Promoter Score (NPS) survey to measure customer satisfaction and focus on continually improving our products and services.
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Launched our Referral Program – Introduced our referral program to reward individuals who refer new customers to Gradient Cyber, paying 10% of the first year’s contract value to the referrer.
Looking Ahead to 2022 – 4 key areas
Strategically as we look ahead to 2022, we are focused on 4 key areas in support of our customers and their businesses, namely:
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Continuing to expand our security team – Cybersecurity is continually evolving because our adversary never sleeps. Thus, our number one priority in 2022 is to constantly educate and train our existing cyber analyst staff, introduce new roles and capabilities like our penetration testing services and malware research team, and expanding our security staff as our customer base increases.
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Continuing to improve our threat prevention and detection capabilities – 2022 will see us continue to focus on improving the speed and innovation of our threat detection capabilities. This includes local network (IDS) and endpoint (EDR) threat detection, organizational threat intelligence and behavioral analytics, universal threat response across our entire customer community, and on-going cyber analyst threat hunting for indicators of compromise.
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Expanding our Active Response and incident response capabilities – In 2022, we will expand our already differentiated response capabilities. We will grow our Active Response services for customers (managing firewall and EDR threat detection and response) and look to add greater value for customers as it pertains to on-site incident / breach response.
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Improving the value we provide in each customer engagement – 2022 will see us focus on broader customer experience strategies than ever. This includes streamlining customer onboarding, expanding our Customer Advisory Board (CAB), adding new customer community and user group, creating ever greater value in our monthly customer touch points, delivering new customer reporting capabilities, and providing applications to speed and improve customer notices, news, and communications.
